Customer Service Training Course

Description

Customer Service Training Course

How to improve Your Customer Service Skills. The aim of the Customer Service  Training Course  is to provide insight on how enhance your Customer Service Skills and Deliver “Excellent Service” .Gain Skills to Build  Customer journey that build lasting relationships.

Developed skills in engaging with customers and handling their enquiries effectively. Listened effectively, asked questions and summarised to respond fully to a customer request. Identified ways they can add value to customer relationships and exceed expectations.

Target audience 

The course is aimed at anyone who wishes  to improve their customer service skills.

Duration: One days

Learning Objectives

In this course, delegates will learn:

• Practice active listening.
• How to improve Your Customer Service Skills
• Learn to empathize with your customers.
• Use positive language.
• Improve your technical skills.
• Know your products and services.
• Look for common ground.
• Friendly Attitude.
• Business Acumen.
• Product/Service Knowledge.
• Strong Time Management.

Main Topic covered

• Importance of Customer Service
• Customer Service Skills
• Structure Communication with Customers
• Different Communication Vehicles
• How to deal with Difficult Customers
• Solving the Problem
• The importance of body language

Virtual Instructor-led online Customer Service Training Course. To find out more Click Here

Haris Solutions of certificate of attendance