Terms of Service

Terms & Conditions


All prices are published exclude value added tax (VAT). VAT is payable regardless of the Delegate’s country of origin; the point of supply for VAT purpose is the location of the course. The published prices do not include any travel, accommodation or living expenses which the delegates may incur in attending unless specifically mentioned on the training booking agreement. All pricing quotations are valid only for 7 days from the date they are first sent to the Customer.


The course fees, including VAT, are payable 20 working days before course start date. Customers wishing to make payments made from non UK accounts or credit cards must be responsible for all bank charges in relation to the overseas transaction; this includes charges levied by the customer’s bank and that levied by the bank of Haris Solutions Ltd, in accepting this specific transaction.

Any late payments will be subject to a late payment charge at the rate of 5% over the Bank of England base rate. Payments can be made by major credit and debit cards including American Express.

Where a Purchase Order is issued must clearly state the purchase order number, course dates, full Invoice amount and contact details for invoicing. When more than one course is booked on the same booking form, full payment for all courses, including VAT, is required 20 working days before the commencement of the first course.

Where the relevant invoice has not been paid by course start date then we have the right to refuse the delegate(s) entry to the course. In these circumstances, the invoice in question will remain payable in full. We reserve the right to withhold examination results and certificates until all payments have been made. Administration fee for cancellations are payable immediately upon invoice. The Terms of this agreement override over any other terms of business or purchase conditions put forward by the Customer.

Once a payment has been made, may it be a deposit or full payment, over the phone or on the website  by the following methods: Debit Card, Credit Card, American Express, the delegate is adhering to Haris Solutions terms and conditions irrespective if a booking form has been signed. In addition, if payment has also been received via bank transfer or cheque the delegate is adhering to HarisSolutions terms and conditions irrespective if a booking form has been signed.

Purchase Order/ identification number:

If a purchase order is provided there is no need for any other confirmation (i.e. booking forms to be signed). The purchase order constitutes as a legal offer to buy products or services. The Purchase Order is deemed as a confirmation of an order and is bound by the cancellation & re-scheduling policy set out in this document.

Cancellation for website orders:

All orders placed through the company’s websites are non cancellable and non refundable.

Cancellations non website orders:

Unless written cancellation is received at least 20 working days before the start date of the course, the fees including VAT are payable in full and non refundable. All cancellations made between 0-20 working days to the course start date are subject to a 100% cancellation fee payable immediately upon cancellation. Notification of all cancellations must be made in writing to – Haris Solutions

Should a course booking be made less than 20 working days in advance of the start date of the course, the above cancellation terms still apply and fees are payable in full and non refundable.

Re-scheduling courses or exams:

Rescheduling courses or exams less than 20 working days of the course start date is not permitted and therefore will incur a 100% rescheduling fee. Rescheduling courses or exams more than 20 working days of the course start date will incur a £199+VAT charge.(per change) payable immediately upon rescheduling.


In the case where a refund is made to the Customer by Haris Solutions Ltd, the refund may take up to 30 working days to be processed. Refunds will be processed using the same payment method that the original payment was made. All deposits and credit card surcharge fees are non-refundable. Upon payment of your deposit you are contracted to pay the confirmed course fee at the time of booking, and Haris Solutions reserve the right to change prices at any time at their discretion. Upon payment of a deposit, the delegate is adhering to Haris Solutions terms and conditions. Refunds will be made in GBP (£) for the exact amount originally received, less any cancellation, pre course fees that may be payable. Haris Solutions Ltd will not be liable for any fluctuation in exchange rates or bank charges for overseas refund transactions.

Under all circumstances course examination voucher purchases are non-refundable. This includes purchases where a change of course schedule has taken place (Please see Changes to Courses for more details)

Deferring of Practitioner Examinations:

Upon commencement of the training course, Haris Solutions Ltd accepts that occasionally an individual delegate may wish to for personal reasons; defer a practitioner examination to a later date. In this case, the delegate will be subject to a rescheduled exam fee of £299 + VAT and must reschedule the examination within 20 working days of the original exam date, subject to availability. We do not allow the deferral of foundation examinations. Delegates must inform Haris Solutions Ltd of the deferral at least 24 hours in advance of the original exam time.

Changes to Courses:

Haris Solutions Ltd reserves the right to change any part of a published course; if this is caused by circumstances beyond our control. Haris Solutions Ltd reserve the right to cancel or reschedule any course and will advise the customer as soon as the change is known. Haris Solutions Ltd will use all reasonable endeavours to avoid changes of this nature.  For any courses which are rescheduled due to unforeseen circumstances such as trainer sickness/course low fill every endeavour will be made to provide a replacement trainer or to reschedule the course and we will offer delegates as many options as possible to complete their training programme. For any courses which are cancelled by Haris Solutions Ltd the delegate will be provided with login details to complete the course via Virtual Training. Failure to accept Virtual Training will result in 100% cancellation. However for these unforeseen circumstances refunds will not be granted. Contents of course timetables are intended for general guidance only. Any typographical error including pricing or omission in any website, sales literature, administrative documentation, course materials, invoice, or other document shall be liable to correction without any liability on the part of Haris Solutions Ltd. The Location and course date of the course will be advised upon booking. Haris Solutions Ltd reserve the right to change the location and will advise the customer as soon as the change is known. Haris Solutions Ltd will not be liable for out of pocket expenses due to cancellation or any other changes to venue or programme. For all Residential training courses we will make it our aim to ensure your accommodation is at the same location as the training course, however, this might not always be possible. In this instance we will source your hotel accommodation as close to the training course venue as possible, usually within walking distance

Course Materials:

If for any reason (including but not limited to transit delays beyond the control of Haris Solutions) courseware does not arrive on time for the course we will commit to replacing it at the earliest opportunity and make best endeavours to make temporary materials accessible as required to continue the learning program. Refunds will not be granted for transit related delays beyond the control of Haris Solutions.

Non Attendance:

Non-attendance of any course for any reason whatsoever is deemed to be a cancellation with no notice and payment is due in full.

Course Suitability:

The Customer accepts that it is their responsibility that the course booked is suitable for the requirements and abilities of the delegates attending. Haris Solutions Ltd’s employees may recommend courses or learning solutions, however, the assessment and the final decision concerning suitability of the course is the Customer’s responsibility. In cases where we have made recommendations, we do so in good faith and will not be wilfully misleading. All public and onsite training courses are delivered only in English and all Delegates must be sufficiently proficient in the English language before attending the course. Any special needs requirements may incur additional costs to which the delegate will be liable.


Haris Solutions Ltd reserves the right to refuse admission to any person whom it considers in its absolute discretion to be unsuitable for whatsoever reason..

Booking on behalf of the Delegate:

In all cases the customer undertakes to bring these terms and conditions to the attention of delegates. It is the customer’s responsibility to ensure that the delegates receive all the relevant information including the joining instructions and that they meet the eligibility and published prerequisite requirements.

Onsite Training on Client Specified Site:

It is the Customer’s responsibility to provide all facilities, equipment and set up required for trainer to deliver the training. Haris Solutions Ltd reserves the right to cancel or discontinue the course if, in the Trainer’s opinion, the venue, equipment or conditions are unsuitable.

Trainer Expenses:

Trainer expenses for private, onsite or closed courses will be charged as agreed at the time of the course booking, as stated on the Training Booking Agreement.


Additional charges will be incurred for shipping of pre-course work or certificates to locations outside of the UK. All certificates provided are digital copies, and further copies (digital or hard copy) will incur an admin fee and need to be ordered with BCS via Haris Solutions. Further additional certificate charges could be incurred if a certificate is not reported missing within 6 weeks. Please contact your learning advisor for further information.


All intellectual property rights for all course materials shall remain the property of Haris Solutions Ltd. The Customer agrees not to reproduce, sell, hire, lend or copy the course materials or use them except for the purpose of personal reference. Haris Solutions Ltd warrants that it will not knowingly include any copyright material in its course materials without license or consent.

Warranty & Liability:

Haris Solutions Ltd liability for loss and damage shall be limited to a claim for damages. The maximum aggregate liability will be the charges for the course out of which the loss or damage has arisen. Haris Solutions Ltd will not accept liability for death or personal injury. Haris Solutions Ltd will not be liable for indirect, special or consequential loss (including loss of anticipated profit or data), howsoever arising, even if it has been advised of such potential loss. Haris Solutions Ltd will not be responsible for any damage resulting from any computer viruses arising from software installed on customer computer systems.

Personal Belongings:

Personal belonging or items belonging to the Delegate on the Delegate’s possessions brought onto training courses are the sole responsibility of the Delegate. Haris Solutions Ltd accept no responsibility of the items or any loss or damage that may occur during the course.

E-Learning/Online Learning:

Course enrolment, fees and logon credentials are strictly non transferable and non refundable. Fair Usage Policy applies to access to study materials. Haris Solutions Limited reserve the right to restrict access based on operational requirements including bandwidth consumption to ensure fair access to all learners. Access to e-learning/online products is granted for a 90 day period. Extensions can be granted upon request so please contact enquiries@harissolutions.co.uk  to obtain an extension quotation. Whilst Haris Solutions Limited endeavours to ensure that the information on the online platform is correct, we do not warrant the accuracy and completeness of the materials on the site and we make changes to the e-learning/online content from time to time without notice. Haris Solutions Limited reserves the right to change or alter course content from that which is published in order to maintain the quality of the learning. All e-learning examinations are valid for 12 months from date of purchase.

Non Solicitation:

For 12 months following either the invoice date or the date of course delivery, of any contract carried out for the Customer by Haris Solutions Ltd or an associate company of Haris Solutions Ltd, the Customer, will not directly nor indirectly employ or solicit for employment any employee of Haris Solutions Ltd. If the Customer breaches this clause, Haris Solutions Ltd shall be entitled to recover from the Customer a fee of 50% of the gross annual salary of the employee of Haris Solutions Ltd solicited for employment.


Haris Solutions Ltd may assign its interests in all or part of this agreement. The customer may not assign or transfer this contract without the express written permission of a Director of Haris Solutions Ltd.


No deviation from these terms and conditions will be allowed without the express written permission of a Director of Haris Solutions Ltd. No communication either verbal or printed on our websites will override these Terms and Conditions. If in any case any of these conditions shall be held to be invalid or shall not apply, the contract and the other conditions shall remain in force and effect.

Force Majeure:

Haris Solutions Ltd shall not be in breach of this contract if the provision of services are delayed or cancelled or reduced through any circumstances beyond it’s reasonable control including acts of God (including but not limited to, fire, flood, earthquake, storm, snow, hurricane or other natural disaster) sickness, war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service. Delegates must ensure that they can attend the training courses which they are scheduled to attend. Haris Solutions Ltd will not be held liable, financially or actually, for their non-attendance, whatsoever the reason may be.

Privacy Policy:

Haris Solutions Ltd is committed to maintaining your privacy and the use of your personal information. If at any stage you have a question regarding the personal information that we hold on file, please do not hesitate to contact us.

Haris Solutions does not capture and store any personal information about individuals who access this website, except where you voluntarily choose to give us your personal details via email, or by enquiring about or booking any of our services.

In the latter cases, the personal information you give us is used exclusively by Haris Solutions Ltd for providing you with current and future information about our related products and services and any other services described on this website. This will include e-mail notification of events and new services, newsletter and other promotional information we feel you would be interested in.

We do not pass any of your personal data to outside organisations and/or individuals, except with your express consent. Haris Solutions Ltd does not send cookies from this site and only monitors the IP addresses of visitor to assess which pages are the most popular. These IP addresses are not linked to any personal data so that visitors to our site remain anonymous.

Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement, on the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently.

Personal Information

You have a right to know about the personal information Haris Solutions Ltd holds about you. You also have the right to have your data corrected or deleted. Please address all your requests and/or queries to Haris Solutions  Ltd at our UK office address: Bromham Road, Bedford MK40 4BS. enquiries@harissolutions.co.uk

Haris Solutions Ltd will not take photographs, videos or any audio recordings of you during a course and will not use this material for Haris Solutions Ltd’s own marketing purpose without your prior consent. Delegates are not permitted to take any video/photography/audio during the course without prior written consent of Haris Solutions and its clients, failure to do so will be considered a direct breach of our terms of business and this matter would be taken very seriously.

Security and Encryption:

We use the highest level of security and encryption methods available for processing payments online. We also strictly adhere to best practices of data protection and PCI compliance. That means your payment details are as secure as they possibly can be when making a purchase with us.

Intellectual Property:

The website and all the products and services of Haris Solutions without limitation are protected by international copyrights, trademarks and subject to intellectual property rights. Therefore all intellectual property belongs to Haris Solutions, its related companies, its affiliates or suppliers. You may not copy, sell, reproduce, distribute, download, modify, display or prepare derivative works based on, repost, transmit or otherwise use any of the intellectual property of this site. The information on this site is provided “as is” and without any warranties. Haris Solutions does not accept responsibility of content of any third party sites that maybe referenced by Haris Solutions. The following activities are strictly prohibited: use of robots, other automatic device or manual process to monitor or copy the site of any of its content or the replication of this site to any server. Audio or video recording of courses is not permitted.

Third party Trademarks

PRINCE2®, PRINCE2 Agile® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Super Socializer

Our website saves the cookie heateorSsBrowserMsg in your browser to track which visitors have seen the popup notification and which haven’t. This cookie isn’t related to your personal data or your IP address.

Social Login

We collect your public profile data only from your consent that you grant before initiating Social Login, from the social network used to login at our website. This data includes your first name, last name, email address, link to your social media profile, unique identifier, link to social profile avatar. This data is used to create your user profile at our website. You can revoke this consent at any time by sending us an email.

Facebook Comments

We embed Facebook Comments plugin to allow you to leave comment at our website using your Facebook account. This plugin may collect your IP address, your web browser User Agent, store and retrieve cookies on your browser, embed additional tracking, and monitor your interaction with the commenting interface, including correlating your Facebook account with whatever action you take within the interface (such as “liking” someone’s comment, replying to other comments), if you are logged into Facebook. For more information about how this data may be used, please see Facebook’s data privacy policy: https://www.facebook.com/about/privacy/update

GooglePlus Comments

We use GooglePlus Comments widget at our website for you to be able to comment at our webpages using your GooglePlus account. From this interaction Google automatically collects and store certain information in server logs like IP address, device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request, in accordance with their data privacy policy: https://policies.google.com/privacy

Disqus Comments

We use Disqus Comments widget at our website for you to be able to comment at our webpages using Disqus commenting system. Disqus may collect information about you when you register for and use the Service. Such information may include “Personally Identifiable Information” which means information that identifies you as an individual, such information may include, but is not limited to, your name, email address, telephone number, username or account ID, and “Non-Personally Identifiable Information” which means information that does not identify you as an individual. Non-Personally Identifiable Information may include, but is not limited to, information about your browser, your IP address, device ID, what pages you visit on our Partner Sites, which website you came from, what advertisements you clicked on, whether on our Partner Websites, the Service or other third party websites, and other information about your online activity that does not identify you as an individual, in accordance with their data privacy policy: https://help.disqus.com/terms-and-policies/disqus-privacy-policy.

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