ILM Certificate Level 3 Module 2

Module 2 Overview: Understanding the Management Role to Improve Performance Management & Performance Management

This module is designed to equip aspiring and new managers with the foundational knowledge and skills required to perform effectively in their roles and to manage performance within their teams.

1. Understanding the Management Role to Improve Management Performance

This topic explores the key responsibilities and expectations of a manager. It helps learners understand how their role contributes to achieving team and organizational objectives. The focus is on self-awareness, time management, effective communication, and continuous improvement in management practice.

2. Understanding Performance Management

This section introduces the principles of performance management and how they can be applied to support team and individual development. Learners will examine methods for setting clear objectives, monitoring performance, providing feedback, and addressing performance issues constructively and fairly.

Together, these topics provide practical tools and insights that help managers lead with clarity, improve team outcomes, and support ongoing professional growth.